Software terms of use

1. About these terms

Please read these Terms of Use carefully before using any TriLumen Systems product. By accessing or using our Services, you agree to be bound by these terms.

TriLumen Systems is the business name of Thomas Gerard Rose II, a sole proprietor in northeastern Pennsylvania (Thomas Gerard Rose II d/b/a TriLumen Systems). In these Terms, “TriLumen Systems,” “we” and “us” mean that business.

These Terms apply to the software we make and the websites for it (together, the “Services”):

• PermitLogic, a subscription CRM for contractors, at pro.permitlogicai.com and in the PermitLogic app. It includes PermitLogic AI
• Sully, an app that helps homeowners, landlords and contractors plan home projects and understand the permit rules their town publishes, at sully.permitlogicai.com and on the App Store
• Waterline, a subscription CRM for pool builders, pool service companies and spa dealers, at app.waterlinesoftware.com. It includes Waterline AI
• Marco, a free app for pool owners, at marco.waterlinesoftware.com, with an iPhone app to follow
• Frostline, a subscription CRM for septic, excavation, and well and pump companies, at app.frostlinesoftware.com. It includes Frostline AI
• Percy, a free app for homeowners on septic systems and wells, at percy.frostlinesoftware.com, with an iPhone app to follow
• TotalCalc Pro, a calculator app with an AI math assistant called SmartSolve
• Dopatown, a pretend shopping game
• The product websites at permitlogicai.com, waterlinesoftware.com and frostlinesoftware.com

Our consulting work and the website at trilumensystems.com have their own terms.

Sections 2 to 11 apply to every product. Sections 12 to 19 add terms for each product. Where a product section says something different from the general sections, the product section applies to that product.

Businesses that subscribe to PermitLogic, Waterline or Frostline also accept our Subscription Agreement. Where it differs from these Terms, the Subscription Agreement controls for that subscription.

Our Privacy Policy explains how we handle your information.

2. Apps from the App Store or Google Play

If you download one of our apps from the Apple App Store, your use is also governed by Apple's standard Licensed Application End User License Agreement (EULA). If these Terms conflict with Apple's EULA, Apple's EULA controls to the extent of the conflict. Apple is not responsible for the app or its content.

3. Not professional advice

Our Services are informational tools, not licensed professional services. Reports, estimates, calculations, water guidance, reminders and anything our AI assistants write are for general information. They are not a substitute for advice from a licensed or qualified professional, and they are not a promise about any result. You are responsible for the decisions you make with them. The product sections say more about each product.

4. AI assistants

Sully, PermitLogic AI, Waterline AI, Ask Marco, Frostline AI, Ask Percy and SmartSolve are written by an AI model. Their answers can be incomplete, out of date or wrong, even when they sound sure. Check anything important before you rely on it, and don't use them for safety-critical decisions. Fair-use limits apply to AI features, and those limits may change. See our Privacy Policy for how conversations are processed.

5. Acceptable use

You agree not to:

• Use our Services for any unlawful purpose
• Attempt to reverse engineer, copy, or reproduce any Service
• Use automated means to access or scrape any Service, or abuse or overload it
• Submit false or misleading information, such as made-up projects, readings or contact details, or someone else's details without their permission
• Use any Service to harass anyone or to send spam
• Resell or redistribute AI-generated reports, content or guidance without permission

6. Intellectual property

The TriLumen Systems name; the PermitLogic, Sully, Waterline, Marco, Frostline, Percy, TotalCalc Pro and Dopatown names and logos; the Sully, Marco, Percy and SmartSolve characters; app designs; and all content generated by our Services are owned by TriLumen Systems.

Reports, packets, guidance, answers and calculations generated for your specific use are licensed to you for personal use only. You may share your own, including with your permit office, contractors, pool company or septic and well company, but may not sell or redistribute them.

This doesn't change who owns the information you put in. For PermitLogic, Waterline and Frostline businesses, our Subscription Agreement says your data belongs to you. Model building code text referenced by our Services belongs to its publishers. We link to or paraphrase it.

7. Limitation of liability

To the maximum extent permitted by law, TriLumen Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services. This includes but is not limited to:

• Permit denials, failed inspections, stop-work orders, fines and project delays
• Material over- or under-purchases, and financial decisions made based on calculator results
• Injury or illness, chemical accidents, damage to your pool, surface or equipment, and water that is unsafe or unpleasant to swim in
• Septic system failures, sewage backups, well or water-quality problems, and damage from digging or drilling
• The work, prices, offers or conduct of any contractor, pool company, septic, excavation or well company, or other independent business

Our total liability to you for any claims arising from use of our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.

8. Disclaimer of warranties

Our Services are provided “as is” without warranties of any kind, express or implied. We do not warrant that our Services will be uninterrupted, error-free, or that information provided will be accurate, complete, or current.

9. Changes

We reserve the right to modify, suspend, or discontinue any part of our Services at any time. We will provide reasonable notice of significant changes when possible.

We may update these Terms. Each version shows the date it was last updated. Continued use of our Services after a change means you accept it.

10. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles, except where the law of your country of residence requires otherwise.

11. Contact

Phone: (866) 464-1540

Mail: TriLumen Systems, PO Box 4242, Scranton, PA 18505

12. PermitLogic and Waterline plans

PermitLogic and Waterline Professional, Enterprise and Enterprise Plus plans are for businesses: contractors for PermitLogic, and pool builders, pool service companies and spa dealers for Waterline. They are for business use by the account holder and its authorized team members, and include fair-use limits on reports, AI features and other usage.

Enterprise and Enterprise Plus have 1-year terms. New accounts can start with a 1-week free trial. The fee on online invoice payments is on top of the card processor's standard fee. Optional setup is $500 for Enterprise and $1,000 for Enterprise Plus, waived on annual plans. Enterprise may come with an order form that applies alongside these Terms and takes priority where the two differ. Prices may change with notice.

Accounting files and integrations are provided as a convenience, and you are responsible for checking them with your accountant before you rely on them.

Permit information in PermitLogic comes from the rules that towns, counties and states publish. It is not legal, engineering, architectural or code-official advice. Your local permit office decides what a project needs and whether it is approved.

Our Subscription Agreement has the full terms for these plans.

13. Sully

What Sully does. Sully checks the town's published rules first, then the county, state and model code, and labels each rule with its source. The Service includes conversations with Sully (our AI guide), a permit report, a materials list, a filing packet, and the Sully Stamp and Sully Pro purchase options.

Not professional advice. Information from Sully, including permit reports, materials lists and filing packets, is:

• Not a substitute for advice from a licensed engineer, architect, contractor, attorney, or financial advisor
• Not an official permit approval or code compliance determination. Your local permit office decides
• Not a promise or assurance that your project will be approved or will pass inspection
• Based on publicly available information that may be incomplete or may not reflect the most current local amendments. Results depend on what each town publishes

Always verify permit requirements with your local building department before starting any construction project.

Sully Stamp. A Sully Stamp unlocks one project's AI-generated permit report, materials list and filing packet, based on information you provide and publicly available sources. It is provided for informational purposes only. Purchase of a Sully Stamp does not constitute professional engineering review, official plan review, or permit approval. All Sully Stamp purchases are final. Refunds may be requested within 24 hours of purchase if the report was not generated due to a technical error.

Sully Pro. Sully Pro is a subscription that covers multiple projects, subject to a fair-use monthly limit per account. Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. Payment is charged to the account you purchased with, and you may manage or cancel your subscription in that account's settings. Deleting your account does not cancel a subscription. No refunds are provided for partial subscription periods, except where required by law or by the platform you purchased through.

Referral partners and affiliate disclosure. We have no referral partners today. If we add them, Sully may help you connect with independent professionals through third-party referral partners. We share your project details and contact information with a partner only with your explicit consent at the time of your request. Partners and the professionals they match you with are independent third parties: we do not employ, endorse, or vouch for them, and your use of a partner's service is governed by that partner's own terms. If we add pro-matching partners in the future, we may earn a fee when you connect with a pro through them, and we'll disclose it at that point. If we join retailer affiliate programs, we may earn a commission on purchases made through store links, disclosed next to those links. This does not change the price you pay.

14. Marco

When this section says “pool,” that includes a spa or hot tub you record in Marco.

What you can do in Marco:

• Record your pool (size, surface, sanitizer, zip code and, if you choose, address) and your water tests
• See what to add to your water and how much
• Ask Marco questions in an AI chat (“Ask Marco”)
• Ask Marco to find a Waterline pool company for a project (“Find a pro”)
• Choose to get offers from Waterline pool companies near you
• Share your pool and tests with a pool company you already work with
• Follow jobs a pool company shares with you

Not professional advice. What Marco tells you to add, answers from Ask Marco, and anything Waterline AI drafts are:

• Calculated guidance based on the readings and pool details you enter, not professional advice
• Not a substitute for advice from a qualified pool professional, or from a doctor, electrician or other licensed professional where one is needed
• Not a promise that your water is safe to swim in, or that a product or amount is right for your pool, surface or equipment
• Only as good as the readings and details you give. Test kits, strips and meters vary, and a wrong pool size or reading gives a wrong amount
• Not a promise or assurance about the result of any treatment, repair or project

Always follow the label on any product you use. Where the label and Marco differ, follow the label. Check with a qualified pool professional before you act on a reading that looks unusual, before a large correction, and any time you're unsure.

Pool chemical and swimming safety

Pool chemicals can cause fires, explosions, toxic gas, and burns to skin, eyes and lungs if they are mixed, stored or handled the wrong way. When you use them:

• Read and follow every product label, including the amount, the protective gear it calls for, and how long to wait before swimming
• Never mix chemicals with each other. Add chemicals to water, never water to chemicals, unless the label says otherwise
• Add one product at a time, and let it circulate as the label directs before you add another
• Wear the gloves and eye protection the label calls for, and work in fresh air
• Store chemicals as the label directs: closed, dry, cool, apart from each other, and out of reach of children and pets
• Keep everyone out of the water while you treat it, and wait as long as the label says before anyone swims

Whether the water is ready to swim in, and whether anyone swims, is your decision. Marco can't see your pool, test your water or watch swimmers. Nothing in our Services replaces watching swimmers, especially children, or the fences, covers, drain safety and other safety measures your pool needs. If someone swallows a pool chemical or gets it in their eyes or on their skin, follow the first-aid directions on the label and call Poison Control at 1-800-222-1222, or 911 in an emergency.

Ask Marco

Ask Marco is an AI chat. Check anything important against the product label or with a pool professional before you rely on it. Ask Marco has daily limits on how much you can use it, and those limits may change.

Find a pro

When you ask Marco to find a pro, Marco asks about your project and writes it up for you to check. Nothing is sent until you tick the box agreeing to share it. Then we send the project, the pool's zip code, the address if you added one, and your name, email and phone number (if you give one) to one Waterline pool company near you that does that kind of work. If that company passes, we send it to the next Waterline pool company near you. If no Waterline pool company near you is taking new work yet, we keep your project and send it when one is.

Pool companies are independent businesses that use Waterline. They are not our employees or agents, and we do not endorse or vouch for them or their work, or promise that they are licensed or insured. Check that yourself before you hire anyone. Quotes, contracts, prices, work, warranties and disputes are between you and the pool company. The company may contact you about your project at the email or phone number you give.

Offers from pool companies

Offers are off unless you turn them on. At sign-up, Marco shows an unticked box that says “Send me offers and tips from Waterline and pool companies near me.” You can tick it then, or turn offers on later in Account. When offers are on:

• Waterline pool companies whose service area covers your pool's zip code can see your first name, your zip code and your pool details (size, surface, sanitizer, and whether it's indoor or outdoor). They never see your email, phone number or address
• Those companies can send you offers through Waterline. You get at most 2 offers in any 30 days from all companies together, and no more than 1 of those from any one company
• You see offers in Marco and by email
• Only if you tap “I'm interested” on an offer does that one company get your name, email and phone number (if you give one), as a lead, so it can contact you about the offer. Tapping “No thanks” sends nothing
• The same choice covers tips and offers from Waterline

Offers are made by the pool company that sends them, not by us. We don't promise any offer, price or the work behind it.

You can turn offers off at any time in Account, or with the link in every offer email. Turning offers off stops new offers and stops pool companies from seeing you. It doesn't take back details you already sent a company by tapping “I'm interested”. Contact that company if you want it to stop contacting you. We keep a record of each yes and no you give, with the wording you saw and the date. Turning offers on is never required to use Marco.

Sharing with your pool company

If a pool company shares a job with you, you can follow it in Marco. You can also choose to let a pool company you already work with see your pool and your water tests. You pick the company, and you can stop sharing at any time. Your relationship with that company, and its work, are between you and the company.

15. Frostline plans

Frostline Professional, Enterprise and Enterprise Plus plans are for businesses: septic, excavation, and well and pump companies. They are for business use by the account holder, its authorized users and its crew, and include fair-use limits on AI features and other usage.

Every Frostline plan is month to month or yearly, with no longer term. You can cancel at any time, and your plan ends at the end of the period you've paid for. Yearly plans are paid up front and aren't refunded for unused months. New accounts can start with a 1-week free trial. A crew login is a sign-in for one of the account holder's own field crew, limited to field work in the phone app, and doesn't count as a user. There's no charge per truck, rig or machine. The fee on online invoice payments is on top of the card processor's standard fee. Optional setup is $250 for Enterprise and $500 for Enterprise Plus, waived on yearly plans. Prices may change with notice.

Accounting files and integrations are provided as a convenience, and you are responsible for checking them with your accountant before you rely on them.

Prices and the price check. Starter price books use typical U.S. prices as a place to start, and the price check works from your own records. Neither is an appraisal, a quote or advice about what to charge. You set your prices. Any market figures Frostline shows come from public sources and are general, not an evaluation of any property or site.

Documents you file. Frostline can fill in documents from your jobs, such as pumping records, inspection reports, well completion reports and permit applications. You are responsible for checking them, for what you file with any agency, and for the licensing, reporting and recordkeeping rules that apply to your work.

Not an inspection or design. Frostline and Frostline AI don't inspect, design, test or certify any septic system, well, water supply or site. Soil and perc tests, system design, permits and inspections are for licensed professionals and the agency with authority where the work is done.

Our Subscription Agreement has the full terms for these plans.

16. Percy

What you can do in Percy:

• Record your home's septic system and well: the tank's size and material, when it was last pumped and how often it should be, the well's depth and its last water test, your zip code and, if you choose, your address
• See what's due next, and get reminders on your phone a month before the tank is due for pumping or the water is due for a test, and on the day
• Ask Percy questions in an AI chat (“Ask Percy”)
• Ask Percy to find a Frostline company for a project (“Find a pro”)
• Choose to get offers from Frostline companies near you
• Follow jobs a company shares with you

Not professional advice. Percy's reminders, answers from Ask Percy, and anything Frostline AI drafts are:

• General guidance based on the details you enter, not professional advice
• Not an inspection, a test, or a decision by a sewage enforcement officer, health department or other authority
• Not a promise that your septic system is working, that your well water is safe to drink, or that a repair or project will turn out a certain way
• Only as good as the details you give. How often a tank needs pumping, or water needs testing, depends on your household, your system and local rules

Check with a licensed septic or well professional, or your local health department, before you act on anything that worries you, and any time you're unsure.

Septic and well safety

• Never enter a septic tank or lean into a tank opening. Tanks hold gases that can overcome a person within moments. Leave tank work to a professional
• Keep tank lids closed and secured, and keep children and pets away from open tanks and well heads
• Don't drive, park or build over your tank or drainfield
• If sewage backs up into your home or comes up in your yard, keep people and pets away from it and call a professional
• If your well water changes in taste, smell or color, or after a flood, stop drinking it until it has been tested by a certified laboratory, and follow your health department's advice

Percy can't see your system, test your water or check your home. Call 911 in an emergency.

Ask Percy

Ask Percy is an AI chat that uses the home details you saved to answer for your home. Check anything important with a professional before you rely on it. Ask Percy has daily limits on how much you can use it, and those limits may change.

Find a pro

When you ask Percy to find a pro, Percy asks about your project and writes it up for you to check. Nothing is sent until you tick the box agreeing to share it. Then we send the project, your zip code, the address if you added one, and your name, email and phone number (if you give one) to one Frostline company near you that does that kind of work. If that company passes, we send it to the next Frostline company near you. If no Frostline company near you is taking new work yet, we keep your project and send it when one is.

Companies are independent businesses that use Frostline. They are not our employees or agents, and we do not endorse or vouch for them or their work, or promise that they are licensed or insured. Check that yourself before you hire anyone. Quotes, contracts, prices, work, warranties and disputes are between you and the company. The company may contact you about your project at the email or phone number you give.

Offers from companies

Offers are off unless you turn them on. At sign-up, Percy shows an unticked box that says “Send me offers and tips from Frostline and septic and well pros near me.” You can tick it then, or turn offers on later in Account. When offers are on:

• Frostline companies whose service area covers your zip code can see your first name and your zip code. They never see your email, phone number, address or home details
• Those companies can send you offers through Frostline. You get at most 2 offers in any 30 days from all companies together, and no more than 1 of those from any one company
• You see offers in Percy and by email
• Only if you tap “I'm interested” on an offer does that one company get your name, email and phone number (if you give one), as a lead, so it can contact you about the offer. Tapping “No thanks” sends nothing
• The same choice covers tips and offers from Frostline

Offers are made by the company that sends them, not by us. We don't promise any offer, price or the work behind it.

You can turn offers off at any time in Account, or with the link in every offer email. Turning offers off stops new offers and stops companies from seeing you. It doesn't take back details you already sent a company by tapping “I'm interested”. Contact that company if you want it to stop contacting you. We keep a record of each yes and no you give, with the wording you saw and the date. Turning offers on is never required to use Percy.

Following a job

If a company shares a job with you, you can follow it in Percy. Your relationship with that company, and its work, are between you and the company.

17. TotalCalc Pro

Estimates only. All results, including trade and material, electrical, financial, tax, payroll, health and SmartSolve outputs, are estimates for general information. They are not engineering, electrical, legal, tax, financial or medical advice. Check results, follow local codes, and consult a qualified professional before relying on them.

SmartSolve. SmartSolve sends your questions through our server to a third-party AI provider (Anthropic). Free users get a limited number of SmartSolve questions.

Subscriptions and purchases. TotalCalc Pro offers optional auto-renewing monthly and yearly subscriptions (with a free trial where offered) and a one-time lifetime purchase that unlock Pro features. Prices are shown in the app before you buy.

• Payment is charged to your Apple ID (App Store) or Google Play account when you confirm the purchase, or at the end of a free trial
• Subscriptions renew automatically at the same price and length unless auto-renew is turned off at least 24 hours before the end of the current period
• Your account will be charged for renewal within 24 hours before the end of the current period
• You can manage or cancel subscriptions and turn off auto-renewal in your App Store or Google Play account settings after purchase. Deleting the app does not cancel a subscription
• Any unused portion of a free trial is forfeited when you purchase a subscription
• Refunds are handled by Apple or Google under their policies. We cannot issue refunds directly

Ads. The free version shows ads served by third parties.

18. Dopatown

It's pretend. Dopatown is a game. The stores, brands, products, prices, couriers and deliveries in it are invented. Nothing you order in Dopatown is real, nothing will be delivered to you, and in-game money has no value outside the game.

Purchases. Optional in-app purchases are made through Apple and unlock things inside the game only. Refunds are handled by Apple under its policies. A player under 13 needs a grown-up to answer a question before any real-money purchase.

Ads. The game shows ads from third parties, as described in our Privacy Policy. The Remove Ads purchase turns off the ads that appear after an unboxing.

Playing with others. Player names, stores, notes and gifts are seen by the friends you add. Don't use them to harass anyone or to share personal information. You can block or report a player, and we may remove a name or close an account that breaks these Terms.

19. Text message terms

PermitLogic AI (TriLumen Systems) offers text messages to people who opt in, on our website or in their account: account and payment notices, product updates and offers. Message frequency varies, up to 4 messages per month. Message and data rates may apply. Reply STOP to cancel at any time; you will get one message confirming you are unsubscribed. Reply HELP for help, or email [email protected]. Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of any purchase. See our Privacy Policy.