TriLumen Systems (“TriLumen,” “we,” or “us”) is a systems, business intelligence, and AI consulting firm serving organizations in NEPA, New York City, Philadelphia, and remotely nationwide. This short policy explains what we may collect through our website and how we use it.
Information you choose to share
You may give us information when you:
- submit a contact form;
- use our free Concierge chat and plan builder;
- call or email us with a question or inquiry; or
- sign up for email updates or other outreach.
That information may include your name, work contact details, company, the contents of your message, answers in the Concierge, and any other information you decide to provide. Please avoid sending sensitive personal information through a form or chat unless we specifically request it.
How we use information
We use information to respond to inquiries, schedule or conduct conversations, provide assessments and consulting services, build a plan or proposal, support clients, improve our website and offerings, and send requested updates or outreach. We may also use information to keep basic business records and protect the website and our systems.
We do not sell your personal information. We may share information with service providers that help us operate the website, forms, chat, email, scheduling, analytics, or business systems, but only as reasonably needed for those purposes and subject to appropriate safeguards. We may also disclose information when required by law or to protect our rights, people, or systems.
Cookies and basic analytics
The website may use cookies or similar technologies for basic site operation and, if enabled, simple analytics such as page visits or general site usage. These tools may collect information such as browser type, device information, approximate location, and pages viewed. You can usually control cookies through your browser settings. If TriLumen adds analytics or other tracking that requires additional notice or consent, this policy should be updated accordingly.
Email choices and unsubscribing
If you receive marketing or outreach email from us, you can unsubscribe by using the unsubscribe link in the message. You can also ask us to stop email outreach by contacting [email protected] or calling (570) 392-9116. We will honor reasonable unsubscribe and opt-out requests, although we may keep a record of the request and continue sending service-related or transactional messages when necessary.
Retention
We keep information only for as long as reasonably needed for the purpose it was collected, including responding to you, providing services, maintaining business and legal records, resolving disputes, and enforcing agreements. Retention periods may vary depending on the type of information and our obligations.
Your questions
For privacy questions, correction requests, or other concerns, contact us at:
TriLumen Systems
Phone: (570) 392-9116
Email: [email protected]
Service area: NEPA, New York City, Philadelphia, and remote nationwide
Website: https://www.trilumensystems.com
We may update this policy as the website or our practices change. The current version will be posted on this page.