Right-to-Know, records, reporting, and the daily workflows behind them, built on the Microsoft 365 your agency already pays for. We work under the same rules you do: statutory deadlines, retention schedules, and purchasing limits. Every project is fixed-price and sized so a manager can approve it.
Built for
Most public offices we talk to don't have a full IT department. We work alongside the staff and IT provider you already have.
Small teams, statutory deadlines, and systems that were never connected. The work gets done, but it gets done by hand.
Pennsylvania gives you five business days to respond. Every request is still opened, searched, pulled, and redacted by hand while the regular work waits.
Decades of documents spread across shared drives nobody fully understands, so every search starts from scratch.
Permits, inspections, work orders, and grant tracking kept in workbooks that one person understands and everyone is afraid to touch.
Staff copy numbers out of three systems every month to produce the same report, and the numbers still get questioned at the meeting.
Licenses for SharePoint, Teams, Power Automate, and now Copilot, with no one assigned to set them up safely or train staff to use them.
Software selected and installed, then staff quietly go back to paper because no one planned the training or the rollout.
Public offices don't get to move fast and break things. Every workflow we build starts with the Pennsylvania law and policy it has to satisfy.
Requests logged the day they arrive, the five-day response clock and any 30-day extension tracked for your Open Records Officer, and every response documented in case it's appealed to the Office of Open Records.
Retention periods from the Municipal and County Records Manuals your board adopted, applied as labels in SharePoint so records are kept as long as required and disposed of on schedule, with a record of what was destroyed and when.
Meeting agendas posted on time, packets assembled from one source, and approved minutes filed and searchable without someone retyping them.
Pennsylvania's 2026 limits require quotes at $13,200 and advertised bids at $24,500. We scope every phase to stay below the quote threshold, so most work can be approved without a bid.
A county agency was months behind on public records requests, with every request searched and redacted by hand. We built an AI-assisted workflow inside the agency's existing Microsoft 365 GCC environment: requests are read and categorized automatically, matching records are pulled, and sensitive data is pre-flagged for redaction. Nothing is released until a supervisor reviews and approves it.
Client names are never published. Every case study describes the problem and the result, nothing that identifies the agency.
Download the full case study (PDF) →"Our Right-to-Know backlog was completely overwhelming, and our team was spending all day searching and redacting files by hand under tight statutory deadlines. TriLumen built a smart workflow inside our existing Microsoft 365 setup that does the heavy lifting while letting our supervisors keep final control. Dropping our response time from two weeks down to under an hour was a massive relief for the whole office."
Agency Director, County Regulatory Office
Built on infrastructure you already own wherever possible, documented for the next person, and handed off with training.
Request intake, routing, records search, and AI-assisted redaction with a human approving every release. Deadlines tracked automatically.
File server and shared drive migrations to SharePoint, permission cleanup, Teams structure, and Power Automate workflows, in commercial or GCC tenants.
Power BI dashboards for councils, boards, and department heads, fed directly from your systems so the monthly report builds itself.
Permission audits and data-access guardrails before Copilot or any AI tool goes live, plus clear staff guidelines on what's allowed.
Requirements, vendor evaluation, and rollout support for permitting, work order, recreation, finance, and records systems. Vendor-neutral.
Hands-on training, quick-reference guides, and adoption tracking so new systems are actually used after go-live.
Published prices, fixed scopes, and phases sized under Pennsylvania's $13,200 quote threshold, so most projects can be approved at the department level.
Fixed price · 2–3 weeks
Per phase · fixed price
Optional, cancel anytime
Thresholds shown are Pennsylvania's 2026 municipal limits. Your purchasing office or solicitor makes the final call, and we provide written quotes whenever your policy calls for them. Larger project? We also respond to RFQs and RFPs.
Yes. Our county records automation was built entirely inside the agency's GCC environment. Data stays in your tenant and never passes through public AI tools.
Yes. Most of what we build runs on licenses you already have, and we start with a fixed-price assessment so you know the cost of every step before you commit.
Usually not. The assessment is $3,500 and every build phase is priced under Pennsylvania's $13,200 quote threshold, well below the $24,500 limit that triggers an advertised bid. Your purchasing office makes the final call, and we provide written quotes whenever your policy requires them.
You're never locked in. Everything is built inside your own Microsoft 365 tenant, on your licenses, fully documented, and owned by you. Any qualified administrator can pick it up.
No. Your IT provider keeps the network, devices, and security running. We handle the workflows, records, reporting, and training that usually fall between the cracks, and we coordinate with them throughout.
Never on its own. AI drafts and flags. A staff member reviews and approves every response before anything leaves the office.
A short call to walk through your requests, your records, and where staff time is going.
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